DRAFT — not yet legal advice. Hosted now for the Twilio submission and for sharing. Before submitting, fill the remaining placeholders — [Legal Business Name], [phone], [business address] — and confirm the legal name matches your CRA business registration. Have Canadian counsel review.

TSI Messaging Terms

Effective date: June 11, 2026

1The program

The Team Satisfaction Index (“TSI”) is a quarterly team-feedback check-in delivered by text message, operated by [Legal Business Name] on behalf of participating automotive dealerships. Each quarter you receive a short conversation: five 1-to-5 rating questions and an optional written follow-up. Your answers are anonymized and aggregated into a department-level report for your dealership’s leadership — never shown individually. See our Privacy Policy for details.

2Consent & enrollment

You are enrolled by your employer, and you provide consent to receive these text messages before the first message is sent. Participation is voluntary. Choosing not to take part, or opting out later, has no effect on your employment.

3Message frequency

Messaging is recurring, on the order of once per quarter. Within a check-in you’ll exchange several messages as you answer the questions; outside of that window you will not receive messages from us.

4Cost

Message and data rates may apply, depending on your mobile carrier and plan. TSI does not charge you anything to take part.

5Opting out & getting help

6Delivery & carriers

Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. TSI is supported on major Canadian and U.S. mobile carriers.

7Privacy

How we handle your information — including the fact that your individual answers are never disclosed to your dealership — is described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

8Changes

We may update these terms from time to time; the effective date above reflects the current version.

9Contact

[Legal Business Name] · contact@tsigrowth.com · [phone] · [business address].