TSI Team Satisfaction Index

Team Satisfaction Index

A satisfaction score for the people who work there.

Dealerships track customer satisfaction every month. TSI does the same for the team — a quarterly, anonymous read on how people experience leadership, coaching, and growth. Five questions by text. The raw answers never reach the dealership.

Quarterly5 questionsBy textAnonymous by design
See how it works → The anonymity guarantee

What it measures

Five questions. Five reasons people stay.

One question per dimension, each rated one to five. Together they describe whether someone feels set up to do good work — and seen while they do it.

01 · Clarity

Clarity

Whether expectations are clear — people know what good looks like in their role.

02 · Development

Development

Whether feedback actually helps — coaching that makes someone better, not just busier.

03 · Agency

Agency

Whether people have a say — especially when change lands on them.

04 · Future

Future

Whether there's a path forward — room to grow in the role, or beyond it.

05 · Trust

Trust

Whether someone has their back — a leader in their corner when it counts.

How it works

A minute and a half a quarter. One report at the end.

1

The text goes out

Once a quarter, every team member who's opted in gets a single text. No app, no login, no account.

2

Five taps

Five short questions, rated one to five — plus an optional note when something scores low. About ninety seconds.

3

Answers are sealed and combined

Responses are anonymized and aggregated by department. Anything too small to stay anonymous is withheld, not shown.

4

The principal gets the read

The dealer principal receives a five-page report — scores, trends, and themes by department. Never a single person's raw answer.

The anonymity guarantee

Anonymity isn't a promise. It's the architecture.

Most feedback tools ask you to trust a privacy policy. TSI is built so the dealership couldn't see a single person's answers even if it wanted to. Individual responses sit behind a wall that only one thing can cross: aggregated, department-level results.

01

No raw answers leave

Names, numbers, and individual ratings never appear in anything the dealership receives. There is no screen, export, or report that shows them.

02

Small groups stay hidden

If a department is too small to report without identifying someone, it's held back entirely — never partially shown.

03

Comments are themed, then reviewed

Low-score notes are summarized into themes with identifying detail removed, and a person reviews every one before it can appear. Verbatim text is never published.

What you tap

Your individual answers

Your number, your name, your exact ratings and notes.
one-way wall

What the dealership sees

Department scores & themes

Aggregated results only. The raw answers stay on the other side.

Operated by an independent third party — not the dealership — and built for Canadian privacy law, PIPEDA and CASL. Read the full Privacy Policy.

Got a text from TSI?

Here's what it is — and what it isn't.

If your dealership signed up for TSI, you'll get one text a quarter. It's real, and it's yours to take part in or skip.

Consent notice → Privacy policy → Messaging terms →
✓ It's voluntary. Taking part — or not — has no effect on your job. There's no penalty for sitting it out.
✓ It's anonymous. Your individual answers are never shown to your employer. Only combined, department-level results are reported.
✓ It's quick. Five questions, about ninety seconds, once a quarter. No app and no account — you answer right in the text.
✓ You're in control. Reply STOP to any message to opt out, or HELP for help. Message & data rates may apply.